SherehePassSCAN. ENTER. EXPERIENCE.
Contact SherehePass

Reach the team that can move your event forward.

For support, onboarding, privacy, legal, or commercial discussions, use the right channel below and include enough detail for a fast response.

Section 01

What to include in your message

The fastest way to get help is to send a short but complete message. We can usually identify the issue faster when we have the event, ticket, or payment reference in the first line.

  • Event slug or event name
  • Order reference or payment reference
  • Buyer email or organizer email
  • Screenshot of the issue, if available
  • Time and timezone of the problem
  • What you expected to happen

If you are reporting a payment or ticketing issue, add the buyer email and the exact time the problem happened. That helps us trace the flow across checkout, webhook processing, and ticket issuance.

Response guidance

Urgent live-event issue

Use the support email and include the event slug, order reference, and gate location.

Organizer onboarding

Tell us the organizer name, contact email, and the type of event you are preparing.

Privacy or legal request

Reference the request type clearly so it reaches the right team without delay.

Location

Nairobi, Kenya

SherehePass is built by Nexora Creative Solutions and serves event teams across Kenya and the wider region.

Need a faster path

If you are already inside the dashboard, the Help Center is the best place to resolve setup, ticketing, and payout questions.

Open Help CenterBecome an Organizer
Support workflow

A simple process, built for real event operations.

1. Send the details

Use the right email and include the reference details that matter most.

2. We trace the flow

We check order, payment, webhook, ticket, and settlement records together.

3. We respond clearly

You get a direct answer with the next step, not a vague status update.

If you are not sure where to send your message, start with general support and we will route it to the right place.